Department of Information and Service Management

Department of Information and Service Management

The Department of Information and Service Management refers to the creative use of information and digital technology in business and the move from industrial to service dominant forms of production.

The increased use of software and advanced analytics in private and public sectors has created a need for business graduates who can work at the interface of business and technology in various managerial or expert positions.

Two business students, one is holding a laptop, discussing with the Professor after his lecture. Another group of students talk in the background.

Research

The research at the Department of Information and Service Management is broadly divided into three disciplines: information systems science, management science and logistics, with topics such as digital service development, service networks, behavioral decision making, and data science.

The department deals with adoption, use and impacts of ICT on consumers, companies, and society. Logistics focuses on operations and supply chain management. Management science deals with the application of advanced analytical methods in decision making. The department hosts also the Real-time Economy Competence Center.

Information Systems Science

Information Systems Science at Aalto University School of Business has a strong focus on empirical studies and active cooperation with companies. Besides theoretical contributions, ISS studies often emphasize practical relevance.

Close-up of two students making notes on a research article while reading it.

Logistics

Logistics in Aalto University School of Business focuses on operations management and supply chain management including both theoretical and application oriented research.

Aalto University / School of Business / Department of Information and Service Management / Logistics

Management Science

Management Science deals with the application of advanced analytical methods to help make better decisions. The terms operations research and business analytics are sometimes used as synonyms for management science.

Aalto University / School of Business / Department of Information and Service Management / Management Science

Real-Time Economy Competence Center

Real-Time Economy is an environment where all the transactions between business parties are in digital format, increasingly automatically generated, and completed in real-time both from business and IT-processing perspectives.

Aalto University / School of Business / Department of Information and Service Management / Real-Time Economy Competence Center

News

Two of the awardees and their robotic arm all holding colorful mugs. Aalto Open Science Award, Honorary mention.
Awards and Recognition, Research & Art Published:

Aalto Open Science Award third place awardee 2023 – Intelligent Robotics Research Group with the Robotic Manipulation of Deformable Objects project

We interviewed the Intelligent Robotics Research Group with the Robotic Manipulation of Deformable Objects project, 3rd place awardees of the first Aalto Open Science Award.
Five Aalto University students around a table
Research & Art Published:

Read the Qual+ Newsletter

We are excited to welcome you to the second Qual+ Newsletter and continue bringing you new ways of looking at methods within management studies.
Henkilö työskentelemässä tietokoneella.
Research & Art Published:

The first report about Finnish business intelligence development published

For a brighter future of Finnish university BI education and enhanced BI practices for Finnish companies!
Professor Katri Kauppi. Photo: Jaakko Kahilaniemi
Awards and Recognition Published:

KY nominated Professor Katri Kauppi as Teacher of the Year 2024

Students describe Kauppi’s teaching style as energetic and inspiring

Events

Kuvaaja: © Mika Huisman/Decopic
Lectures and seminars

Work now and in the future: Eväitä ajatteluun lecture series

Food for thought lecture series in Finnish offers you researched information and interdisciplinary perspectives, tools for your own thinking and the everyday life of your work.
Event image with visual, event name and logos.
Lectures and seminars

AI generated it – who owns it?

Aalto University and University of Helsinki organise a hybrid event about artificial intelligence and copyright issues.
On a light blue background a bright orange illustration of a shoe and below the text "Bigger Shoes!"
Lectures and seminars, Networking

Bigger Shoes — weekly startup events (external link)

Bringing the biggest and boldest entrepreneurs to you, so you can learn from their successes and failures.
Doctoral hat floating above a speaker's podium with a microphone
Public defences

Public defence in Organizational Communication, M.A, M.Sc (Econ.) Laura Kangas-Müller

Struggles for refugee and migrant inclusion: An ethnographic study into the practices and politics of 'doing' inclusion in civil society organizations

People

Contact information

Visiting Address

Ekonominaukio 1, Espoo

Postal Address

Aalto University School of Business
Department of Information and Service Management
P.O. Box 21210, 00076 Aalto 

Department Administration

Head of the Department: Professor Matti Rossi
Departmental Secretary: Merja Mäkinen

Kauppakorkeakoulu, jonka edustalla istuu neljä opiskelijaa. Kuva: Unto Rautio / Aalto-yliopisto

School of Business

Ekonominaukio 1

Locations

School of Business

We strive for better business and better society. We excel in education and research with a multidisciplinary approach and in collaboration with our partners.

Read more about the School of Business
School of Business students. Photo: Ari Toivonen
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